Archive for April, 2010

My Tour Guide… Thank you

Wednesday, April 21st, 2010

Hello Ted and Randy,

Thank you, Randy, for my first train trip across Canada. Without that, and of course the ITMI experience, I would not be where I am today. The adventures have been marvelous! And now, there is MyTourGuide which offers all sorts of new possibilities. Good work guys.

You know, there has never been a day when I questioned my life with people on the road. Not that we haven’t had the odd stressful day, with medical emergencies and rerouting and all the other fun stuff that happens. In fact, my worst trip was one where nothing out of the ordinary happened. I was bored and tips were low because no one saw me solve anything.

And, if you ever think you need someone at a Symposium or a course that has come from ‘Oh my God, what what was I thinking?’ to ‘you can do this too’ please give me a call. I would love to attend.

Take care and happy travels.

Fondly,

Naida Patterson

Question of the Week: Why are you a tour guide?

Tuesday, April 20th, 2010

Lately I have been responding to the question “Why did you become a tour director (or guide)” with the following:  I find that I like the colleagues I have in this business. The variety of people doing this job is amazing, with many different past occupations. I find that we all share a common belief: if everyone had an opportunity to travel and meet people in other parts of the world, the world would be a better place.

Joe Steinbock

I Love Being a Tour Guide

Tuesday, April 20th, 2010

Ted, Randy, Joan, Nicole and Patricia, and the 256′ers!!

I just wanted to update everyone on how things are going with my tours. I have now done 4 Flamingo Educational Tours in the last few weeks and I ABSOLUTELY love it!! I’ve enjoyed the interaction with the students and the teachers (all the chaperones have been teachers so far). I’ve done a DC trip for 3 days, St Augustine 2 day, Kennedy Space Center 1 day with 2 busses (my least favorite – the 2 busses and only 1 day – not much time to bond with the students or teachers) and another 2 day 2 bus trip to St Augustine 1st day and KSC 2nd day. I have 3 more trips with them scheduled – Miami Zoo day trip, 2 day DC and 1 day to Everglades for a Billy Swamp buggy tour. Flamingo has been very easy to work with and I look forward to more trips with them.

NOW Ted and Randy, and everyone else at ITMI – I want to give all of you a big thank you for: the lead – thanx Joanie! and the wonderful training I received. I have felt very comfortable, prepared and organized for the trips and it has shown. My first trip on the 2nd day the lead teacher thanked me for making this a very enjoyable and easy trip for her and her kids. At the end she said she was going to send a glowing review to Flamingo. We had a couple of problems during the trip (rain when we were suppose to be outside walking thru the memorials – so switched it with our indoor time at Madame Tussaud’s wax museum) and a 2-3 hr delay in flights on departure from DC. What do you do with 50 8th graders while at the airport for 4-5 hrs??? I saw there was a TGI Fridays and worked out a deal for dinner within our budget ($10 pp incl TT) – so the kids got to walk around and shop for 90 minutes then show up for dinner in the private room overlooking the airport runway and then we headed to the gate.

My 2nd trip was to St Augustine, where our step on guide for the fort didn’t show and we couldn’t do a self guided tour of the fort. Just as I was ready to switch what and where we were going – a last minute step on showed up. Of course we’d lost an hour of our day waiting but made it up but limiting shopping in one area for another. IT’s amazing how these kids – all ages – love to shop. It seems like it’s the favorite part of their trip! But as long as they got to shop somewhere they didn’t know they had missed out.

I’ve found that almost always a problem of some sort occurs and you just go with the flow and figure out how to handle it (again thank you ITMI). On the last trip a huge problem was avoided because I offered to call the hotel and see if our bus driver could check into the hotel early – he had dropped us off and then had a few hours of down time. I asked him to get our room assignments and keys. Luckily he was able to because when we showed up that night there was another Flamingo tour claiming we had their room keys. Now if my driver hadn’t picked up the keys, when we showed up half of our rooms would have been occupied by the wrong Flamingo tour. Half our kids would have had to go to a different hotel and this would have been at 10pm. YIKES!! What a mess we avoided. Again Thank YOU ITMI for all you taught us with followup, calling ahead, planning, etc. I’ve definitely learned along the way, have faked it with confidence with no one being the wiser when I’ve needed to AND have learned the 2nd time visiting somewhere is much easier than the first.

I’m very proud to share with all of you that on my last trip as I was saying good bye to the chaperone/teachers (now realize some of these having been doing the trips for many many years) – they all complimented me on what a great trip it had been and how much they appreciated my help. And the teacher that had been here a bzillion times said I’d been the best tour guide he had ever had! WOW!!!! Again thank you ITMI!

I encourage everyone to go our there and use your skills and talk to tour operators and find those jobs. Our class has had amazing success but I don’t think any of us are surprised. We were an amazing class. I look forward to hearing about all of your successes and of course feel free to call me if you have any questions about my limited but excellent experiences!! And knock on wood, I haven’t had a bad group or kids or chaperones yet! Thank goodness.

Lots of hugs and kisses. Miss all of you and stay in touch, Deby

Deby Dahlgren

Why I am a Tour Guide

Monday, April 19th, 2010

I just returned from a spring break tour through LA, LV, a river raft float below Hoover Dam and on to the Grand Canyon, Oak Creek Canyon and Phoenix with a wonderful group of 50 appreciative foreign students from 17 countries studying at high schools around the US. It was a privilege to share the beauty and history of the American Southwest with future professionals and leaders from around the world.

Richard Frost

Question of the Week: Tour Guide Reflection

Monday, April 19th, 2010

Hi Ted and Randy,

I thought I would share a story or rather the note from a card a guest gave me on the tour down to San Francisco two years ago. I’ve always kept it because I felt she caught the essence of what we do and why we love doing it.

Willo:

Not only do you do your job extremely well, you carry it far beyond the requirements. All along the way you made extra stops when you recognized we needed them. You adjusted times in an attemt to make everyone’s tour special. And then in San Francisco, the amount of your own time you gave up for us was unbelievable. Thank you! Between your consideration and Scott’s (our driver) willingness to go along, I know we had a far fuller experience than we might have.

You were amazingly prepared for everything along the way. I can only imagine how much pre-tour planning that must have involved. You just knew the right times for CD’s and DVD’s and just a touch of quiet time.

There was not one thing on the tour that I did not enjoy. I learned a great deal, saw a great deal, did things I’ve never done before, some I will probably do again asome I probably won’t.

The “Avenue of the Giants” with accompaniment by Anne Murray remains the number one highlight for me. It was not just the view on the slow drive through, the music actually transformed it into a feeling of warmth and peace.

Thank you so much for making my first (not last) bus tour such a wonderful experience.

Hoping our paths will cross again,

Marlene

I will keep this card always as it reminds me of the value we bring to peoples lives.

This sort of reminder makes all the preparation worthwhile and continues to inspire us to bring joy to people through touring.

Now if you want a funny answer as to why I’m a tour director, I tell people ‘because I always get to sit in the front seat’!

Willo Jones

ITMI Graduate: A Personal Story from Haiti

Wednesday, April 14th, 2010

Haiti Begins to Heal

Today marks the third month since Haiti was devastated by the earthquake. With the death toll in the several hundreds of thousands, and with 2.5 million now homeless, it seemed that Haiti was dealt a final blow. I am here to report that the recovery has begun, and the hopes and dreams of the Haitian people are more alive than ever!

Not knowing what to expect, I arrived in Haiti in late January with a makeshift crew consisting of Red Cross, Salvation Army, and various law enforcement volunteers. Crossing the border from the Dominican Republic took 18 hours, and the amount of aid workers seemed to be “too much” at first. That was until we got closer to Port Au Prince, and realized that we were severely too small. At first glance, I could hardly keep my eyes from tearing. My Homeland was in ruins. PetionVille- once the home of the wealthy looked liked a shanty town. Every few minutes, you would hear a cry of someone discovering the remains of a loved one. Within minutes of arriving our crew was scattered in different directions. As I translated for some volunteers, my eyes were fixed on the faces of the victims. Each one looked like a relative of mine. Then I realized that each one was. At that moment we were all related. From the volunteer doctors, to the reporters, we were one family helping each other.

This spirit of oneness began for me a week prior in Tuscon at the 2010 Symposium. While in Tuscon, ITMI Alum and Tour Operators raised funds for Haiti. I was overwelmed with the generosity displayed, and knew that through the compassion shown in Arizona, that lives several thousands miles away would be saved. The funds helped to purchase much needed tents, water filtration systems, protein bars, and soap. Watching someone receive a simple bar of soap, and knowing at least for that moment, they had a sense of normallcy and a restoration of dignity, made me so proud to be part of the ITMI family. As tour directors we are like “eagles” watching over our groups, Seeing miles ahead for any bumps in the road, protecting our groups from anything in harms way. In Haiti, the eagle’s wings of ITMI embraced and enhanced the lives of many. Although there is much more to be done, I want to thank all of the ITMI family on behalf of the survivors for thier unconditional love and call to action.

Reggie Laroche

Question of the Week: Tour Guide Reflection

Monday, April 12th, 2010

Last September I spent a week with a group from Tuscany, Italy. I often reprimanded the group for excessive talking and not listening to directions (like school kids). Nevertheless,we hit it off well and they appreciated my narrations, especially of what we saw Italians living in the U.S. . Two weeks after they returned home, I received a card thanking me for my work with them, my friendship, etc. signed by everyone in the group. This September I will be taking a group of Americans to Tuscany and my former clients are planning a for me.

Italians in a group can be a mob, but still big hearted. I’ve been retired from teaching for 12 years, so why am I still doing tours, playing music and substitute teaching?

Cheers

Romano

Question of the Week: Tour Guide Moments

Monday, April 12th, 2010

Here it is:

It is now as I am on the road with the sweetest group ever – really – can’t really put my mind around it…

There is a physician couple on the bus who got on my nerves the first couple of days as he grabbed the microphone and constructed his own rotation system. Somehow he could remain feeling important even so “his” course was altered a little.

We remained with mutual respect bouncing off ideas and stories.

So many guests opened up and kept swinging and contributing with contageous charme and honesty.

There are still two days to go and the steak dinner in Los Angeles promises to be a celebration and rain in the forecast is no bother.

All the Best to you….

Martina Koeckritz

Question of the Week: Tour Guide Story

Monday, April 12th, 2010

I was traveling in New England with a senior group from the UK. We were in Rhode Island on the Cliff Walk and most of the walk is easy on a paved sidewalk. However when we got to the portion where the path turns into large flat rocks it became mildly challenging for most people but for one 80-something lady it was mildly terrifying, especially in her ”Judy Garland” pumps.

I offered her the option of detouring off the walk so I could take her to the waiting bus a couple of blocks away. She declined, my offer, “No thank you, I think I can do it,” and so we walked at her pace across these randomly placed and spaced rocks. I held onto her the whole time and so did another guest.

She expressed nervousness and sometimes fear of slipping and falling but was insistent that she could make it and wanted to continue. I was so impressed and moved by her determination that I continued with her, thinking to myself…”This lady wants to do this so badly that I will carry her on my back if I have to!”

Finally we got to the paved portion and everyone was relieved and cheered for her and she was glowing with pride and excitement. I breathed a sigh of relief.

At the end of the tour, in her evaluation of the whole trip she told me that the day that we walked on the rocks in Newport was the highlight of her trip!

It gave me great joy to have been there for/with her on a day when she conquered a challenge that she obviously would never have attempted in another circumstance, and that was so important to her self-esteem. It is these kinds of events that make my job so rewarding and worthwhile.

Hats off to Barbara!

Thanks,

Alice Bowman

Question of the Week: Tour Guide Reflection

Monday, April 12th, 2010

I am not sure that I can name only one person. I am always excited to know that people are excited about traveling. There have been so many people that have crossed my path on tour, that I would travel the world with them. I toured Copper Canyon for four years and the staff and the locals have always made me feel like I am at home. Its people like this that keep me going in this crazy business

Consuelo Perez