Question of the Week: Tour Guide Reflection

Hi Ted and Randy,

I thought I would share a story or rather the note from a card a guest gave me on the tour down to San Francisco two years ago. I’ve always kept it because I felt she caught the essence of what we do and why we love doing it.

Willo:

Not only do you do your job extremely well, you carry it far beyond the requirements. All along the way you made extra stops when you recognized we needed them. You adjusted times in an attemt to make everyone’s tour special. And then in San Francisco, the amount of your own time you gave up for us was unbelievable. Thank you! Between your consideration and Scott’s (our driver) willingness to go along, I know we had a far fuller experience than we might have.

You were amazingly prepared for everything along the way. I can only imagine how much pre-tour planning that must have involved. You just knew the right times for CD’s and DVD’s and just a touch of quiet time.

There was not one thing on the tour that I did not enjoy. I learned a great deal, saw a great deal, did things I’ve never done before, some I will probably do again asome I probably won’t.

The “Avenue of the Giants” with accompaniment by Anne Murray remains the number one highlight for me. It was not just the view on the slow drive through, the music actually transformed it into a feeling of warmth and peace.

Thank you so much for making my first (not last) bus tour such a wonderful experience.

Hoping our paths will cross again,

Marlene

I will keep this card always as it reminds me of the value we bring to peoples lives.

This sort of reminder makes all the preparation worthwhile and continues to inspire us to bring joy to people through touring.

Now if you want a funny answer as to why I’m a tour director, I tell people ‘because I always get to sit in the front seat’!

Willo Jones

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