International Tour Management Institute (ITMI)

The Premier Training Institute for Tour & Travel Professionals Since 1976

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Customer Service Training

Announcing a One-Day Hands-on Interactive Customer Service Training for IMG Members in Partnership with ITMI


Our driver-centered training focuses on...

  • Problem Solving on the Fly
  • Communication Techniques
  • Keeping your Cool 
  • The Psychology of Group Travel
  • Setting Limits
  • Creative Thinking
  • When the Tank is Empty
  • Real Talk from “On the Road”

Sign up Now to Get Best Dates & Rates!

  • November 29 - December 5, 2017
  • December 13 - 21, 2017
  • January 3 - 16, 2018
  • Other dates available, please inquire



Customize your Company's Program Today!

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ITMI is the leader in customer service training and this program gave our drivers an opportunity to learn valuable interpersonal skills to enhance the quality of their customer service
— Terry Fischer, President, TCS