International Tour Management Institute (ITMI)

The Premier Training Institute for Tour & Travel Professionals Since 1976


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ITMI 33RD ANNUAL SYMPOSIUM

FINAL SCHEDULE NOV. 2–6, 2018


Hilton El Conquistador

 Property Map - Click to enlarge

Property Map - Click to enlarge

 Conference Map - Click to enlarge

Conference Map - Click to enlarge

ITMI 33RD ANNUAL ITMI SYMPOSIUM SCHEDULE  
NOVEMBER 2 – 6, 2018  I  TUCSON, ARIZONA


(ALL) = All Registered Attendees • (TD) = All Tour Directors • (TO) = Tour Operators • (G) = Registered Guests • (TDM 1 or TDM 2) = Tour Directors Registered for Marketplace 1 or 2 • (F) = Facilitators

All Educational Sessions will take place in the Executive Conference Center


THURSDAY, NOVEMBER 1, 2108

Dress: Casual

3:00pm - 6:00pm       (ALL) Registration   {Registration Desk, Executive Conference Center}

FRIDAY, NOVEMBER 2, 2108

Dress: Casual

7:00am - 9:00am and 2:00pm - 5:00pm  (ALL) Registration   {Registration Desk}

8:00am - 2:30pm       (ALL) Kartchner Caverns & Tombstone Fam Tour   {Tours depart from Hotel Lobby} 8:00am - 2:30pm (ALL) Saguaro National Park, Arizona-Sonora Desert Museum & San Xavier Mission Fam

3:00pm - 4:00pm       (TO) Tour Operator Private Welcome   

3:00pm - 4:00pm       (TD) Tour Director Regional Breakouts

  • NEW ENGLAND / MID ATLANTIC {Catalina, Level 2} Facilitators: Carolynne Grimley & Mike Ruggieri

  • SOUTH {Rincon, Level 2} Facilitators: Kathryn Vandersteen & Timothy Bridges

  • PACIFIC NORTHWEST {Tucson} Facilitators: Sheri Tousey

  • NORTHERN CALIFORNIA {Tortolita, Level 2} Facilitators: Kyra Jackson & Mark Roberts

  • SOUTHERN CALIFORNIA {Santa Rita, Level 2} Facilitators: Art Jones & Jan Shields

  • MIDWEST {Sonoran, Level 2} Facilitators: Emily Howard & Deborah Wolf

  • SOUTHWEST / ROCKY MOUNTAIN {Oro Valley} Facilitators: Korey Amrine & Ceptembre Anthony

  • INTERNATIONAL {Board Room} Facilitator: Max Davidson

4:30pm - 5:30pm       (TDM / TO) Private Marketplace Mixer  {Sunset Point}    

6:00pm - 7:00pm       (TDM / F) Marketplace TD Attendee & Facilitator Meet & Greet  {Level 2 Conference Center}


SATURDAY, NOVEMBER 3, 2018

Dress: Business Attire for Educational Sessions / Cocktail Attire for Opening Event

8:00am - 9:00am    (TD) “Who am I?…Find Out From the Birds” • Jordan Allen {Turquoise III} Techniques to Understand Your Personality & Your Guests

9:00am - 9:30am  (ALL) ITMI Hosted Coffee Break & Networking  {Turquoise Foyer}

9:30am- 10:45am    (ALL) "Zap the Generation Gap" • Keynote, Meagan Johnson  {Turquoise III} Generations on Tour & In the Workplace

10:45am - 11:15am  (ALL) ITMI Hosted Coffee Break & Networking  {Turquoise Foyer}

11:15am - 12:30pm   (ALL) “Emergency Preparedness & Terrorism Panel” {Turquoise III} Moderator: Bronwyn Wilson, President IMG • Panelists: Robert Aromando, Security Specialist / Ira Deutsch, FEMA Liaison / Carol Kendrick, Tour Director & Emergency Response Team / Peter Pantuso, President ABA

12:30pm - 2:00pm   (ALL) Opening Lunch {Turquoise I / II}

2:15pm - 3:15pm      (ALL) "Ask the Tour Operator - Adult Tours" {Turquoise III}                                     Moderator: Jordan Allen, Onward • Panelists: Claudia Brooks, Contiki / Lynn DeRosa, Gate 1 / Marco Jahn, Destination America / Kristen Mack, Tauck / Paul Sirner, Globus

3:15pm - 3:45pm     (ALL) ITMI Hosted Refreshment Break & Networking  {Turquoise Foyer}

3:45pm - 4:45pm     (ALL) "Ask the Tour Operator - Student & Youth Tours" {Turquoise III} Moderator: Lisa Curtin • Panelists: Danny Lewandowski, Hemisphere / Kara Ligenza, Brightspark / Deirdre Rivas, Explorica / Marcie Truby, Director’s Choice / Darby Jones, EF Explore America

6:00pm - 8:00pm     (ALL) Welcome Opening Reception hosted by the Hilton El Conquistador   {Pool Courtyard}


SUNDAY, NOVEMBER 4, 2018

Dress: Business Attire


(TDM 1 / TO / F) Marketplace 1 Attendees, Facilitators & Tour Operators {Presidio Ballroom}

7:30am - 8:00am (TDM 1 / F) Tour Director Marketplace 1 Site Orientation    {Presidio Ballroom}  

8:15am - 8:45am (TO) Tour Operator Marketplace 1 Site Orientation    {Presidio Ballroom}                                          

Marketplace 1          

9:00am - 10:00am      Marketplace 1 Interview Sessions

10:00am - 10:15am      Marketplace 1 ITMI Hosted Coffee Break

10:15am - 11:15am      Marketplace 1 Interview Sessions

11:30am - 1:00pm        Lunch Tour Directors {Turquoise I / II} Tour Operators {Joshua Tree} Speakers • Jeff Ment, Kenneth Whitman & Robert Aromando)

1:15pm - 2:15pm        Marketplace 1 Interview Sessions

2:15pm - 2:30pm       Marketplace 1 ITMI Hosted Refreshment Break

2:30pm - 3:30pm       Marketplace 1 Interview Sessions        


(TDM 2 / TD) Marketplace 2 & Non-Marketplace Attendees Education {Turquoise III}  

8:00am - 9:30am (TDM 2 / TD) “Liability, Legal & Insurance Issues • Jeff Ment & Kenneth Whitman {Turquoise III} How to Protect Yourself as a Tour Director & Business Owner

9:30am - 10:00am    (TDM 2 / TD) ITMI Hosted Coffee Break & Networking  {Turquoise Foyer}

10:00am - 11:30am (TDM 2 / TD) “Maximize Your Tax Deductions” • William Caldwell & Lisa Curtin {Turquoise III} Keep More Money in Your Pocket, 2018 Sweeping Tax Changes and How it Affects your Bottom Line

11:30am - 1:00pm (TDM 2 / TD) Lunch {Turquoise I / II}

1:15pm - 2:30pm (TDM 2 / TD) "Ask the ITMI Home Team" Open Forum {Turquoise III}

1:30pm - 5:30pm (TDM 2 / TD) Optional Pima Air & Space Museum FAM   {Depart from Hotel Lobby} Maximum 50 Guests or Show your ITMI Name Badge & Get in Complimentary throughout the Conference

2:30pm - 3:00pm    (TDM 2 / TD) ITMI Hosted Refreshment Break & Networking  {Turquoise Foyer}

3:00pm - 4:00pm     (TDM 2 / TD) "Digitalizing your Trips, Commentary & Videos " • Casey Walton {Turquoise III} Create, organize and edit tour content and sync on all devices, online or offline / practical tools to digitize your content, use coach screens, and utilize maps

4:00pm - 5:00pm     (TDM 2 / TD) "Technology Hands-On Workshop"  {Agave}

  • From Filing Cabinet to Phone: What you need to know to digitally transfer, store, and organize content for all tours • Casey Walton

  • Ethics & Opportunities of Social Media • Amy Noble

  • Digital Invoicing, Managing Expenses & Reports / Maximizing Miles • Kyra Jackson

  • Portable Devices Connecting to the Coach • Miriam Meidam

  • Getting Started with Your Smartphone & TD Friendly Apps • Timothy Bridges

  • How to Utilize Security Apps On the Road with SecureMe • Robert Aromando

5:30pm - 8:30pm  (TO) ITMI Hosted Private Tour Operator Dinner {Coach departs Hotel Lobby}

5:30pm - 9:30pm (TD) Tour Director Dine Around - Enjoy Tucson & Day of the Dead {Coach departs Hotel Lobby}   


MONDAY, NOVEMBER 5, 2018

Dress: Business Attire

Evening Wild West Theme Finale Event


(TDM 2 / TO / F) Marketplace 2 Attendees, Facilitators & Tour Operator {Presidio Ballroom}

7:30am - 8:00am (TDM 2 / F) Tour Director Marketplace 2 Site Orientation    {Presidio Ballroom}  

8:15am - 8:45am (TO) Tour Operator Marketplace 2 Site Orientation    {Presidio Ballroom}                                         

Marketplace 2          

9:00am - 10:00am      Marketplace 2 Interview Sessions

10:00am - 10:15am      Marketplace 2 ITMI Hosted Coffee Break

10:15am - 11:15am      Marketplace 2 Interview Sessions

11:30am - 1:00pm        Lunch Tour Directors {Turquoise I / II} Tour Operators {Joshua Tree} Speakers • William Caldwell)

1:15pm - 2:15pm        Marketplace 2 Interview Sessions

2:15pm - 2:30pm       Marketplace 2 ITMI Hosted Refreshment Break

2:30pm - 3:30pm       Marketplace 2 Interview Sessions    


(TDM 1 / TD) Marketplace 1 & Non-Marketplace Attendees Education {Turquoise III}  

8:00am - 9:30am (TDM 1 / TD) “Liability, Legal & Insurance Issues • Jeff Ment & Kenneth Whitman {Turquoise III} How to Protect Yourself as a Tour Director & Business Owner

9:30am - 10:00am    (TDM 1 / TD) ITMI Hosted Coffee Break & Networking  {Turquoise Foyer}

10:00am - 11:30am (TDM 1 / TD) “Maximize Your Tax Deductions” • William Caldwell & Lisa Curtin {Turquoise III} Keep More Money in Your Pocket, 2018 Sweeping Tax Changes and How it Affects your Bottom Line

11:30am - 1:00pm (TDM 1 / TD) Lunch {Turquoise I / II}

1:15pm - 2:30pm (TDM 1 / TD) "Ask the ITMI Home Team" Open Forum {Turquoise III}

1:30pm - 5:30pm (TDM 1 / TD) Optional Sabino Canyon & DeGrazia Gallery FAM  {Depart from Lobby} Maximum 50 guests

2:30pm - 3:00pm    (TDM 1 / TD) ITMI Hosted Refreshment Break & Networking  {Turquoise Foyer}

3:00pm - 4:00pm     (TDM 1 / TD) "Digitalizing your Trips, Commentary & Videos" • Casey Walton {Turquoise III} Create, organize and edit tour content and sync on all devices, online or offline / practical tools to digitize your content, use coach screens, and utilize maps

4:00pm - 5:00pm     (TDM 1 / TD) "Technology Hands-On Workshop"  {Agave}

  • From Filing Cabinet to Phone: What you need to know to digitally transfer, store, and organize content for all tours • Casey Walton

  • Ethics & Opportunities of Social Media • Amy Noble

  • Digital Invoicing, Managing Expenses & Reports / Maximizing Miles • Kyra Jackson

  • Portable Devices Connecting to the Coach • Miriam Meidam

  • Getting Started with Your Smartphone & TD Friendly Apps • Timothy Bridges

  • How to Utilize Security Apps On the Road with SecureMe • Robert Aromando

6:00pm - 9:00pm  (ALL) Wild West Themed Finale Night!   {Last Territory}


TUESDAY, NOVEMBER 6, 2018

Dress: Casual

8:00am Departure for Southwest National Parks Master Class (Nov. 6-9, ends in Las Vegas)

All other attendees not participating in the Master Class have Departures Today

Don’t forget the Vote today!