2019 ITMI SYMPOSIUM SCHEDULE  
NOVEMBER 1 – 5, 2019  I  BRANSON, MO

(ALL) = All Registered Attendees • (TD) = All Tour Directors Only • (TO) = Tour Operators Only • (G) = Registered Guests • (TDM 1 or TDM 2) = Tour Directors Registered for Marketplace 1 or 2 • (F) = Facilitators

All Educational Sessions will take place in the Executive Conference Center


THURSDAY, OCTOBER 31

Dress: Casual & bring your costumes!

4:00pm - 7:00pm       (ALL) Halloween Themed Event Registration & Check-In   {Registration Desk}

FRIDAY, NOVEMBER 1

Dress: Casual

7:30am - 8:30am and 4:00pm - 5:00pm  (ALL) Event Registration & Check-In   {Registration Desk}

8:30am - 12:00pm       (ALL) FAM Tour: A Sensational Ship & Sip   {Tours depart from Hotel Lobby}

9:00am - 12:00pm (ALL) FAM Tour: Yuletide Talents & Treats

8:30am - 2:00pm (ALL) FAM Tour: A Canyon Full of Fun

9:00am - 2:00pm (ALL) FAM Tour: Laugh your Yak Off

2:30pm - 3:30pm       (TD) Regional Breakouts for Tour Directors

  • NEW ENGLAND / MID ATLANTIC

  • SOUTH

  • PACIFIC NORTHWEST

  • NORTHERN CALIFORNIA

  • SOUTHERN CALIFORNIA

  • MIDWEST

  • SOUTHWEST / ROCKY MOUNTAIN

  • INTERNATIONAL

3:00pm - 4:00pm (TO) Tour Operator Private Welcome

4:00pm - 4:45pm        (TDM / F) Marketplace Meet & Greet for Registered TDs & Facilitators 

5:00pm -6:00pm       (TDM / TO) Private Marketplace Mixer     

SATURDAY, NOVEMBER 2

Dress: Business Attire for Educational Sessions / Cocktail Attire for Opening Event

8:00am - 8:45am    (TD) Whaddya Ya Do When… • Shereen Hickman • Join in with your fellow TDs for a fun pre-arranged improv based Interactive exercises designed to help you gain confidence (even when you aren’t feeling it) in handling difficult situations. Learn the “Art of YES & AND!” Improve your effectiveness in everyday encounters while building trust within yourself, practice how to listen, give & take and diffuse conflict. Grab your coffee, sense of humor and let’s Play!

9:00am - 10:30am    (ALL) What Would You Do? A Diversity in “Action” Workshop Moderator: Shereen Hickman • Learn how to effectively handle unexpected highly-charged conflict scenarios on tour.

10:30am - 11:00am  (ALL) ITMI Hosted Coffee Break & Networking 

11:00am - 11:15am  (ALL) Branson Welcomes ITMI • Lenni Neimeyer, Branson CVB

11:15am - 12:45pm   (ALL) How to Depart Smart like a Travel HERO!  • Sheryl Hill

12:45pm - 2:15pm    (ALL) Opening Lunch

2:30pm - 3:45pm      (ALL) Tour Operator Fireside Chat • Ever wish you could discover what's on the mind of a TO? Be a fly on the wall and listen in on juicy TO conversations on a variety of topics and questions on the mind of TOs and TDs

3:45pm - 4:15pm     (ALL) ITMI Hosted Refreshment Break & Networking 

4:15pm - 5:30pm     (ALL) Tour Career Opportunities Roundtable • Interested in exploring other career options? Join a round table discussion with experts and fellow TDs to get advice and share insights on specific types of tour opportunities.

  • Student & Youth Educational Tours

  • Student & Youth Performance Tours

  • Domestic Tours / National Parks

  • International Tours

  • Cruising & Riverboats

  • Incentive & DMC

6:00pm - 9:00pm    (ALL) Welcome Opening Reception with Music & Dancing hosted by Branson CVB  

SUNDAY, NOVEMBER 3

Dress: Business Attire

(TDM 1 / TO / F) Marketplace 1 Attendees, Facilitators & Tour Operators {TBD}

7:30am - 8:00am (TDM 1 / F) Tour Director Marketplace 1 Site Orientation   

8:15am - 8:45am (TO) Tour Operator Marketplace 1 Site Orientation                                            

Marketplace 1          

9:00am - 10:00am      Marketplace 1 Interview Sessions

10:00am - 10:15am      Marketplace 1 ITMI Hosted Coffee Break

10:15am - 11:15am      Marketplace 1 Interview Sessions

11:30am - 1:00pm        Lunch

1:15pm - 2:15pm        Marketplace 1 Interview Sessions

2:15pm - 2:30pm       Marketplace 1 ITMI Hosted Refreshment Break

2:30pm - 3:30pm        Marketplace 1 Interview Sessions        

(TDM 2 / TD) Marketplace 2 & Non-Marketplace Attendees Education

8:00am - 9:00am (TDM 2 / TD) I Wish I Had Known That • Stephen Alexander & Tari Intardonato • Real insider tips and strategies on how to be successful in your first few of years as a tour director and avoid costly mistakes.

8:00am - 9:00am (TDM 2 / TD) Where’s the Joy? • Yasmin Nguyen • If you are feeling exhausted, burnt out, or uninspired after many years in this career, you are not alone. Join us for a conversation to reignite the fire that inspired you to become a tour director and bring more joy back into your career.

9:30am - 10:00am    (TDM 2 / TD) ITMI Hosted Coffee Break & Networking 

10:00am - 11:30am (TDM 2 / TD) Maximize Your Tax Deductions • William Caldwell & Lisa Curtin • Keep More Money in Your Pocket, New Tax Changes and How it Affects your Bottom Line

11:30am - 1:00pm (TD) Lunch

1:15pm - 2:30pm (TDM 2 / TD) Creating Your Own Tours • Annette Morejon, Daiquiri Tours

1:15pm - 2:30pm (TDM 2 / TD) Ask the Farquahrs • Learn strategies and tips from experienced TDs on how to work with difficult guests and situations.

2:30pm - 3:00pm   (TDM 2 / TD) ITMI Hosted Refreshment Break & Networking 

3:00pm - 4:15pm     (TDM 2 / TD) Having All Your Trip Commentary and Information in the Palm of Your Hands • Casey Walton • Create, organize and edit tour content and sync on all devices, online or offline / practical tools to digitize your content, use coach screens, and utilize maps

4:15pm - 4:45pm     (TDM 2 / TD) Using the Latest Technology to Lead Successful Tours  {TBD}

  • From Filing Cabinet to Phone: What you need to know to digitally transfer, store, and organize content for all tours Q&A • Casey Walton

  • Ethics & Opportunities of Social Media

  • Digital Invoicing, Managing Expenses & Reports

  • Portable Devices Connecting to the Coach

  • Getting Started with Your Smartphone & TD Friendly Apps

  • How to Utilize Security Apps On the Road with SecureMe

5:30pm - 8:30pm  (TO) ITMI Hosted Private Tour Operator Dinner {Coach departs Hotel Lobby at 5:30pm}

5:30pm - 10:00pm (TD) Tour Director Dine Around - Enjoy Branson Landing {Coach departs Hotel Lobby / Last return coach from Branson Landing at 10:00pm}   

MONDAY, NOVEMBER 4

Dress: Business Attire

Evening formal finale event

(TDM 2 / TO / F) Marketplace 2 Attendees, Facilitators & Tour Operator {TBD}

7:30am - 8:00am (TDM 2 / F) Tour Director Marketplace 2 Site Orientation   

8:15am - 8:45am (TO) Tour Operator Marketplace 2 Site Orientation                                          

Marketplace 2          

9:00am - 10:00am       Marketplace 2 Interview Sessions

10:00am - 10:15am      Marketplace 2 ITMI Hosted Coffee Break

10:15am - 11:15am      Marketplace 2 Interview Sessions

11:30am - 1:00pm        Lunch

1:15pm - 2:15pm        Marketplace 2 Interview Sessions

2:15pm - 2:30pm       Marketplace 2 ITMI Hosted Refreshment Break

2:30pm - 3:30pm        Marketplace 2 Interview Sessions    

(TDM 1 / TD) Marketplace 1 & Non-Marketplace Attendees Education

8:00am - 9:00am (TDM 2 / TD) I Wish I Had Known That • Stephen Alexander & Tari Intardonato • Real insider tips and strategies on how to be successful in your first few of years as a tour director and avoid costly mistakes.

8:00am - 9:00am (TDM 2 / TD) Where’s the Joy? • Yasmin Nguyen • If you are feeling exhausted, burnt out, or uninspired after many years in this career, you are not alone. Join us for a conversation to reignite the fire that inspired you to become a tour director and bring more joy back into your career.

9:30am - 10:00am   (TDM 2 / TD) ITMI Hosted Coffee Break & Networking 

10:00am - 11:30am (TDM 2 / TD) Maximize Your Tax Deductions • William Caldwell & Lisa Curtin • Keep More Money in Your Pocket, New Tax Changes and How it Affects your Bottom Line

11:30am - 1:00pm (TD) Lunch

1:15pm - 2:30pm (TDM 2 / TD) Creating Your Own Tours • Annette Morejon, Daiquiri Tours

1:15pm - 2:30pm (TDM 2 / TD) Ask the Farquahrs • Learn strategies and tips from experienced TDs on how to work with difficult guests and situations.

2:30pm - 3:00pm    (TDM 2 / TD) ITMI Hosted Refreshment Break & Networking 

3:00pm - 4:00pm     (TDM 2 / TD) Having All Your Trip Commentary and Information in the Palm of Your Hands • Casey Walton • Create, organize and edit tour content and sync on all devices, online or offline / practical tools to digitize your content, use coach screens, and utilize maps

4:00pm - 4:45pm     (TDM 2 / TD) Using the Latest Technology to Lead Successful Tours  

  • From Filing Cabinet to Phone: What you need to know to digitally transfer, store, and organize content for all tours Q&A • Casey Walton

  • Ethics & Opportunities of Social Media

  • Digital Invoicing, Managing Expenses & Reports

  • Portable Devices Connecting to the Coach

  • Getting Started with Your Smartphone & TD Friendly Apps

  • How to Utilize Security Apps On the Road with SecureMe

6:00pm - 9:00pm  (ALL) Gala Formal Finale Evening with Dancing! “Roll out the Red Carpet”  {Branson Convention Center} Hosted by Branson CVB

TUESDAY, NOVEMBER 5

Dress: Casual

7:30am Departure for Civil Rights Movement Master Class (Nov. 5-10, ends in Atlanta)

All other attendees not participating in the Master Class have Departures Today