2019 ITMI SYMPOSIUM SCHEDULE  
NOVEMBER 1 – 5, 2019  I  BRANSON, MO

(ALL) = All Registered Attendees • (TD) = All Tour Directors Only • (TO) = Tour Operators Only • (G) = Registered Guests • (TDM 1 or TDM 2) = Tour Directors Registered for Marketplace 1 or 2 • (F) = Facilitators

All Educational Sessions will take place in the Executive Conference Center


Arrivals on 10/31

Shuttles from the Springfield, MO (SGF) airport to the Chateau on the Lake from 11:00am through 10:00pm every forty-five to ninety minutes on a continuous loop. Hosted by Holiday Motorcoaches & ITMI

Arrivals on 11/1

Shuttles from the Springfield, MO (SGF) airport to the Chateau on the Lake from 12:00pm through 8:00pm every ninety minutes on a continuous loop. Hosted by Holiday Motorcoaches & ITMI

Alternative Transportation Options

If your arrival or departure times are outside of scheduled complimentary shuttle service, we suggest connecting on The Nautilus for alumni ride share or use popular ride share services, such as Uber, Lyft or Ride with Us or Branson Limousine




THURSDAY, OCTOBER 31

Dress: Casual & bring your costumes!

4:00pm - 7:00pm       (ALL) Halloween Themed Event Registration & Check-In   {Sassafras Theater} Bring your Halloween costume & get your face painted!




FRIDAY, NOVEMBER 1

Dress: Casual (Jeans, tennis shoes ok)

6:00am to 8:00am Complimentary Continental Breakfast for Registered Hotel Guests {Edinburgh / Vienna}

7:30am - 8:30am and 4:00pm - 5:00pm  (ALL) Event Registration & Check-In   {Registration Desk}

8:30am - 12:00pm       (ALL) FAM Tour: A Sensational Ship & Sip   {Tours depart from Hotel Lobby}

9:00am - 12:00pm (ALL) FAM Tour: Yuletide Talents & Treats

8:30am - 2:00pm (ALL) FAM Tour: A Canyon Full of Fun

9:00am - 2:00pm (ALL) FAM Tour: Laugh your Yak Off

2:30pm - 3:30pm       (TD) Regional Breakouts for Tour Directors

  • NEW ENGLAND / MID ATLANTIC {Innsbruck} Carolynne Grimley & Jim Carr

  • SOUTH {Venice} Kathryn Vandersteen & Timothy Bridges

  • PACIFIC NORTHWEST {Lake Geneva} Sheri Tousey

  • CALIFORNIA {Florence} Dixie LaGrande & Art Jones

  • MIDWEST {Milan} Emily Howard & Matt Manuel

  • SOUTHWEST / ROCKY MOUNTAIN {Barcelona} Laura Boschma & Bill Schuler

  • INTERNATIONAL {Munich} Shelba Gorham-Bell

3:00pm - 4:00pm (TO) Tour Operator Private Welcome

4:00pm - 4:45pm        (TDM / F) Marketplace Meet & Greet for Registered TDs & Facilitators 

5:00pm -6:00pm       (TDM / TO) Private Marketplace Mixer    {Garden Terrace}




SATURDAY, NOVEMBER 2

Dress: Business Attire for Educational Sessions

evening business / country casual

  • Don’t forget to “Fall Back”, time change tonight!

6:00am to 8:00am Complimentary Continental Breakfast for Registered Hotel Guests {Edinburgh / Vienna}

8:00am - 8:45am    (TD) Whaddya Do When… • Shereen Hickman • {Innsbruck / St. Moritz / Heidelberg} Join in with your fellow TDs for a fun, pre-arranged improv based Interactive exercises designed to help you gain confidence (even when you aren’t feeling it) in handling difficult situations. Learn the “Art of YES!” and improve your effectiveness in everyday encounters while building trust within yourself, practice how to listen, give & take and diffuse conflict. Grab your coffee, sense of humor and let’s Play!

9:00am - 10:30am    (ALL) What Would You Do? A Diversity in “Action” Workshop Moderator: Shereen Hickman • Learn how to effectively handle unexpected highly-charged conflict scenarios on tour.

10:30am - 11:00am  (ALL) ITMI Hosted Coffee Break & Networking 

11:00am - 11:15am  (ALL) Branson Welcomes ITMI • Lenni Neimeyer, Branson CVB

11:15am - 12:45pm   (ALL) How to Depart Smart like a Travel HERO!  • Sheryl Hill

12:45pm - 2:15pm    (ALL) Opening Lunch {Windsor}

2:30pm - 3:45pm      (ALL) Tour Operator Fireside Chat • Ever wish you could discover what's on the mind of a TO? Be a fly on the wall and listen in on juicy TO conversations on a variety of topics and questions on the mind of TOs and TDs

3:45pm - 4:15pm     (ALL) ITMI Hosted Refreshment Break & Networking 

4:15pm - 5:30pm     (ALL) Tour Career Opportunities Roundtable • Interested in exploring other career options? Join a round table discussion with experts and fellow TDs to get advice and share insights on specific types of tour opportunities.

  • Student & Youth Tours including Educational, Performance & STEM Tours

  • Domestic Tours including North American Highlights, National Parks & Alaska

  • Foreign Language Inbound Tours & Opportunities for International Alumni

  • Big Ship Cruising, Riverboats & Shore Excursions

  • Adventure Touring for Adults with Focus on Culture & Education

6:00pm - 9:00pm    (ALL) Welcome Opening Reception featuring Grand Country Music Hall Show with Entertainment & Dancing hosted by Branson CVB   {Vienna / Versailles}





SUNDAY, NOVEMBER 3

Dress: Business Attire

(TDM 1 / TO / F) Marketplace 1 Attendees, Facilitators & Tour Operators {TBD}

6:00am to 8:00am Complimentary Continental Breakfast for Registered Hotel Guests {Edinburgh / Vienna}

7:30am - 8:00am (TDM 1 / F) Tour Director Marketplace 1 Site Orientation   {Windsor}

8:15am - 8:45am (TO) Tour Operator Marketplace 1 Site Orientation                                            

Marketplace 1          

9:00am - 10:00am      Marketplace 1 Interview Sessions

10:00am - 10:15am      Marketplace 1 ITMI Hosted Coffee Break

10:15am - 11:15am      Marketplace 1 Interview Sessions

11:30am - 1:00pm        Lunch Tour Directors {Edinburgh / vienna}

11:30AM - 1:00PM Lunch Tour Operators {Milan / Venice}

1:15pm - 2:15pm        Marketplace 1 Interview Sessions

2:15pm - 2:30pm       Marketplace 1 ITMI Hosted Refreshment Break

2:30pm - 3:30pm        Marketplace 1 Interview Sessions        

(TDM 2 / TD) Marketplace 2 & Non-Marketplace Attendees Education

8:30am - 9:30am (TDM 2 / TD) I Wish I Had Known That • Stephen Alexander & Tari Intardonato • {Innsbruck / St. Moritz} Real insider tips and strategies on how to be successful in your first few of years as a tour director and avoid costly mistakes.

8:30am - 9:30am (TDM 2 / TD) Where’s the Joy? • Yasmin Nguyen • {Heidelberg} If you are feeling exhausted, burnt out, or uninspired after many years in this career, you are not alone. Join us for a conversation to reignite the fire that inspired you to become a tour director and bring more joy back into your career.

9:30am - 10:00am    (TDM 2 / TD) ITMI Hosted Coffee Break & Networking 

10:00am - 11:30am (TDM 2 / TD) Maximize Your Tax Deductions • William Caldwell & Lisa Curtin • {Innsbruck / St. Moritz} Keep More Money in Your Pocket, New Tax Changes and How it Affects your Bottom Line

11:30am - 1:00pm (TD) Lunch Tour Directors {Edinburgh / Vienna}

1:15pm - 2:30pm (TDM 2 / TD) Creating Your Own Tours • {Heidelberg} Annette Morejon, Daiquiri Tours

1:15pm - 2:30pm (TDM 2 / TD) Ask the Farquahrs • {Innsbruck / St. Moritz} Learn strategies and tips from experienced TDs on how to work with difficult guests and situations.

2:30pm - 3:00pm   (TDM 2 / TD) ITMI Hosted Refreshment Break & Networking 

3:00pm - 4:15pm     (TDM 2 / TD) Having All Your Trip Commentary and Information in the Palm of Your Hands • Casey Walton • {Innsbruck / St. Moritz} Create, organize and edit tour content and sync on all devices, online or offline / practical tools to digitize your content, use coach screens, and utilize maps

4:15pm - 4:45pm     (TDM 2 / TD) Using the Latest Technology to Lead Successful Tours  {Milan / Venice}

  • From Filing Cabinet to Phone: What you need to know to digitally transfer, store, and organize content for all tours Q&A • Casey Walton

  • Ethics & Opportunities of Social Media • Amy Noble

  • Crafting & Perfecting your Video Intro • Yasmin Nguyen

  • Portable Devices Connecting to the Coach • Carol Kendrick

  • Getting Started with Your Smartphone & TD Friendly Apps • Timothy Bridges

5:30pm - 8:30pm  (TO) ITMI Hosted Private Tour Operator Dinner {Coach departs Hotel Lobby at 5:30pm}

5:00pm - 9:30pm (TD) Tour Director Dine Around - Enjoy Branson Landing {Coach departs Hotel Lobby at 5:00pm & 6:00pm / Departure from Branson Landing at 8:30pm & 9:30pm}   






MONDAY, NOVEMBER 4

Dress: Business Attire

Evening formal / cocktail attire

(TDM 2 / TO / F) Marketplace 2 Attendees, Facilitators & Tour Operator {TBD}

6:00am to 8:00am Complimentary Continental Breakfast for Registered Hotel Guests {Edinburgh / Vienna}

7:30am - 8:00am (TDM 2 / F) Tour Director Marketplace 2 Site Orientation    {Windsor}

8:15am - 8:45am (TO) Tour Operator Marketplace 2 Site Orientation                                          

Marketplace 2          

9:00am - 10:00am       Marketplace 2 Interview Sessions

10:00am - 10:15am      Marketplace 2 ITMI Hosted Coffee Break

10:15am - 11:15am      Marketplace 2 Interview Sessions

11:30am - 1:00pm        Lunch All attendees {Versailles}

1:15pm - 2:15pm        Marketplace 2 Interview Sessions

2:15pm - 2:30pm       Marketplace 2 ITMI Hosted Refreshment Break

2:30pm - 3:30pm        Marketplace 2 Interview Sessions    

(TDM 1 / TD) Marketplace 1 & Non-Marketplace Attendees Education

8:30am - 9:30am (TDM 2 / TD) I Wish I Had Known That • Stephen Alexander & Tari Intardonato • {Innsbruck / St. Moritz} Real insider tips and strategies on how to be successful in your first few of years as a tour director and avoid costly mistakes.

8:30am - 9:30am (TDM 2 / TD) Where’s the Joy? • Yasmin Nguyen • {Heidelberg} If you are feeling exhausted, burnt out, or uninspired after many years in this career, you are not alone. Join us for a conversation to reignite the fire that inspired you to become a tour director and bring more joy back into your career.

9:30am - 10:00am   (TDM 2 / TD) ITMI Hosted Coffee Break & Networking 

10:00am - 11:30am (TDM 2 / TD) Maximize Your Tax Deductions • William Caldwell & Lisa Curtin • {Innsbruck / St. Moritz} Keep More Money in Your Pocket, New Tax Changes and How it Affects your Bottom Line

11:30am - 1:00pm (TD / TO) Lunch {Versailles}

1:15pm - 2:30pm (TDM 2 / TD) Creating Your Own Tours • Annette Morejon, Daiquiri Tours {Heidelberg}

1:15pm - 2:30pm (TDM 2 / TD) Ask the Farquahrs • {Innsbruck / St. Moritz} Learn strategies and tips from experienced TDs on how to work with difficult guests and situations.

2:30pm - 3:00pm    (TDM 2 / TD) ITMI Hosted Refreshment Break & Networking 

3:00pm - 4:15pm     (TDM 2 / TD) Having All Your Trip Commentary and Information in the Palm of Your Hands • Casey Walton • {Innsbruck / St. Moritz} Create, organize and edit tour content and sync on all devices, online or offline / practical tools to digitize your content, use coach screens, and utilize maps

4:00pm - 4:45pm     (TDM 2 / TD) Using the Latest Technology to Lead Successful Tours  {Milan / Venice}

  • From Filing Cabinet to Phone: What you need to know to digitally transfer, store, and organize content for all tours Q&A • Casey Walton

  • Ethics & Opportunities of Social Media • Amy Noble

  • Crafting & Perfecting your Video Intro • Yasmin Nguyen

  • Portable Devices Connecting to the Coach • Carol Kendrick

  • Getting Started with Your Smartphone & TD Friendly Apps • Timothy Bridges

6:00pm - 9:00pm  (ALL) Gala Formal Finale Evening with Dancing, Dinner, Live Music by The Committee! “Roll out the Red Carpet” hosted by the Branson CVB {Coach departs at 6:00pm from the Hotel Lobby} Event begins 6:30pm – Branson Convention Center






TUESDAY, NOVEMBER 5

Dress: Casual

8:00am Departure for Civil Rights Movement Master Class (Nov. 5-10, ends in Atlanta)

All other attendees not participating in the Master Class have Departures Today

Shuttles from the hotel to Springfield, MO (SGF) airport times: 6:00am, 8:00am, 10:00am and 12:00pm

Alternative Transportation Options

If your arrival or departure times are outside of scheduled complimentary shuttle service, we suggest connecting on The Nautilus for alumni ride share or use popular ride share services, such as Uber, Lyft or Ride with Us or Branson Limousine